Wikipedia bills itself as an encyclopedia with a "neutral point of view," and contributors are told not to edit articles where they have a conflict of interest.
During the IM chat, Wales asks Marsden to approve several edits to her bio, and he says that he forwarded these edits to his OTRS team.
Rachel Marsden first approached me via email two years ago with complaints about her bio. I subsequently reviewed her bio and I found it not to be up to our standards.
My involvement in cases like this is completely routine, and I am proud of it.
I decided to meet Rachel Marsden in person for the first time in early February of this year.